Whether you’re pampering yourself at home or embracing beauty on the go, we’re here to support you. It’s likely that your question has already been addressed, so please explore the topics below for useful information.
Contact Our Customer Service Team
Frequently Asked Questions:
After you have placed your order, you will be sent a confirmation email. In the confirmation email you will be given a unique order number. Your order number gives you the ability to track your order. Please allow for 2-3 business days for Serene to process your order. For orders within the U.S. Please allow for 5-7 business days for shipping. Please visit Shipping & Returns to learn more about our shipping and return policy.
Once an order has been placed, payment won’t be charged until the order has been shipped. Any pre-authorization for failed or canceled orders will drop off your account within 1-7 business days depending on your financial institution. Sephora.com will collect payment and post the actual amount of the purchase only when your order is shipped from our warehouse.
Cancellations may be made 24 hour after an order has been placed. If it has been over 24 hours and the order has been already shipped, a full refund cannot be issued. Please see terms and conditions for more information. If there are issues during checkout, the order will not be placed and you will be notified. Related issues might be incorrect billing address, invalid payment methods, or out of stock products.
Please visit Shipping & Returns to learn more about our shipping and return policy.
Before you place your order, you can view the contents and the total amount in your shopping basket. You are able to make changes to your order before it’s shipped out. Once your order is placed, it cannot be modified. You may cancel your order if you like. Once your order has been placed, and is out for shipping, a personalized email will be sent with a shipping tracking link.
Feel free to Contact Us at serenebeautyhelp@gmail.com to get in touch with our customer service team.